Client Service Consultant – Contact Centre 

Moonee Ponds, VIC
Casual role with full-time hours

Do you love speaking with people, solving problems, and making someone’s day a little easier?
If you're someone who takes pride in delivering excellent service and thrives in a fast-paced, team-driven environment, we'd love to hear from you.

About Us

At H&R Block, we’re proud to be Australia’s leading tax services provider. Every year, we help millions of individuals and small businesses navigate tax season with confidence. Our reputation is built on trust, expertise, and people, and that starts with our incredible Client Service Centre Team based in Moonee Ponds.

About the Role

We’re looking for confident and capable Customer Service Consultants to join our Client Service Centre Team in Moonee Ponds.

You’ll be speaking with clients over the phone, for both inbound and outbound calls, to book appointments, provide helpful information, and make sure they feel supported every step of the way. Outbound calls are only warm calls to existing customers, to remind them to book in. There is no cold calling involved.

This role is based at our Moonee Ponds Client Service Centre, conveniently located with easy access to public transport (train, tram, and bus).

Your role will involve

* Answer inbound calls from clients wanting to book appointments for their tax return
* Make friendly outbound calls to remind existing customers it’s tax time (no cold calling)
* Build rapport quickly and guide customers to the right time, place, and person
* Accurately update client information in our systems
* Hit your KPIs, and enjoy the rewards that come with it
* Collaborate with your team and support each other during peak times
* Stay compliant with our procedures and privacy standards

What We’re Looking For

* Proven experience in customer service (call centre experience a bonus)
* Strong verbal and written communication skills
*Comfortable using computer systems and following established processes
*Confident, calm under pressure, and solutions-focused
*Motivated to achieve targets, but always with a client-first mindset
*Able to work within a rotating roster 
*A positive team player who genuinely enjoys connecting with people

What We Offer

*Attractive pay rate above award
*A role with purpose, involving the supporting of Australians at a critical time of year
*Supportive and inclusive team environment
*Ongoing training and development
*Onsite leadership and mentoring
*Convenient location in Moonee Ponds with excellent transport links, cafes and retail outlets
*No cold calls, all clients are existing and familiar with our services
*The chance to work for a trusted national brand with a long-standing reputation

Ready to Take the Next Step?

If you're ready to be part of a team that values professionalism, positivity, and people, this is your moment.

For an initial confidential discussion, please reach out to Tania De Bortoli at tdebortoli@hrblock.com.au.