District Manager

• Adelaide District
• Full time permanent role

Job Overview

The District Manager is responsible for achieving the performance targets of the District, maintaining high levels of retail standards at their offices, developing a high performance culture and delivering a first class client experience. The District Manager will be the key driver of consistent operational execution including compliance to policies and procedures as well as ownership for all financial outcomes for the district.

Duties related to overall District operation

As a District Manager you will:

• Be a successful, results oriented leader with experience in operations 
• Be forward thinking and solution focussed
• Drive a ‘Client First’ approach with your team
• Demonstrate the ability to set clear goals and expectations, provide coaching and empower the teams to achieve the outcomes aligned with the organisational strategies
• Possess strong time management and prioritisation skills
• Undertake ITC training when required

As a District Manager you must:

• Have a strong background in preparing tax returns
• Have a proven management experience
• Be able to analyse reports and data to achieve financial driven outcomes for the District
• Ensure compliance with all company Policies, Procedures and Tax related processes
• Work closely with your team to motivate, develop and continuously improve their capability
• Support and execute all change management programs for the organisation
• Identify and implement an ongoing annual property related programs

Key Responsibilities

• Drive client growth through a high level of service, the execution of all local and national marketing plans
• Achieve the District’s earnings targets by:
  • Achieving revenue growth through pricing and product offers
  • Optimising controllable expenses in line with the budget
• Promote ‘Specialised Advisory Services’ to add value to the client experience
• Provide coaching and mentoring to all team members in your offices to ensure we are delivering a consistent service aligned to our objectives
• Organise and implement the Tax Training Course in your district and manage the recruitment process.
• Be engaged as active promoters and implementers of any change programs that are implemented.
• Identify new office locations to capture market share and relocate or refurbish current offices to maintain excellent retail standards
• Actively engage with and champion client and employee retention
• Ensure high standards of tax return preparation and client service
• Extensive travel to support and oversee office operations

Please note, this role will involve travel throughout the district, which includes regional areas within the Adelaide District.

Key Performance Measures

• Client Measure - Net Promoter Score (NPS) target as defined.
• Client Value Add Measure - Number of referrals to Special Advisory Services
• Performance Measures - Revenue and Earnings through monthly P&L’s, Client Growth and Client Retention
• Recruitment Measure - Students and employee numbers through the Tax Course
• Staff Retention Measure - Retention of staff within the District annually
• Tax Processes - Audit compliance for Tax Lodgement, Days to Lodgement

 Authority

The District Manager will be responsible for a team of Office Managers as their direct reports, the authority to influence the work of all Consultants in their District, as well as to conduct front-line performance management consistent with H&R Block policies and procedures.

If you have what it takes to succeed in this position, please Apply Now, attaching your resume.