District Operations Coordinator

• Newcastle District
• Full time permanent role
• Includes some travel to regional areas outside Newcastle/Hunter in district (e.g. Tamworth)

H&R Block are looking for an experienced income tax specialist, with leadership experience, to fill the role of District Operations Coordinator in our Newcastle District, due to the upcoming retirement of our current District Operations Coordinator in our Newcastle District.

Job description:

The District Operations Coordinator (DOC) is responsible for supporting the District Manager with administration, operations & key retail readiness throughout the year. 

Responsibilities include:

• Completing individual tax returns for H&R Block clients in offices within the district
• Guiding and supporting Office Managers in staff rostering
• Coordinating our Income Tax Course within your district
• Supporting the District Manager with recruitment administration, reviewing applications and following up employee documents to ensure a smooth onboarding process.
• Managing escalated client queries
• Coaching staff on administrative procedures

Please note, this role will involve travel throughout the district, which includes regional areas outside Newcastle such as Tamworth.

Essential skills and requirements:

• At least 2 years recent experience preparing individual income tax returns for clients.
• Management experience (Office Manager or before your time at H&R Block)
• Must have a current driver’s license, access to a car and be able to travel to visit offices in your District
• Must be flexible with regards work times to support offices as required

If you have what it takes to succeed in this position, please apply now, attaching your resume.